Shipping policy

 

At Bertrand de Vismes - Art, we are committed to ensuring that your purchased artwork arrives safely and promptly. This Shipping Policy outlines how we handle shipping and delivery for your orders. Please read the following information carefully before placing your order.

 

- All orders are processed within 5 business days from the date of purchase, excluding holidays

- Custom or commissioned works may require additional processing time, which will be communicated to you via email.

- Orders are processed from Versailles, France

 

The cost of shipping will vary depending on the destination and the item(s) purchased.

For Original Painting(s): standard shipping is free

If you require expedited shipping or any other special shipping method, please contact us directly at berdevimart@gmail.com before placing your order. We will provide you with the available options and associated costs. Shipping times may vary based on your location, and we are committed to ensuring your artwork arrives safely and in a timely manner.

 

Standard shipping typically takes: 5-10 working days for EU destinations, and 5-15 working days for International destinations (from the day your order is processed).

 

We take great care in packaging our artwork to ensure it arrives in perfect condition. Depending on the nature of the artwork (painting, print, etc.), it will be securely packed using protective materials such as:

- Protective wrapping (bubble wrap, foam, etc.)

- Sturdy packaging (cardboard tubes for prints or thick cardboard divider plates)

5. Shipping of Multiple Original Paintings

For the safety and protection of the artwork, if a customer purchases more than one original painting, each painting may be shipped in a separate parcel. This is to ensure that each piece is properly packaged and protected during transit, reducing the risk of damage.

• Separate tracking numbers will be provided for each parcel.
• Multiple parcels may result in separate delivery times depending on carrier logistics.

If you have any questions or specific requests regarding the shipping of multiple paintings, please contact us at berdevimart@gmail.com for further assistance.

 

We partner with reliable shipping carriers to ensure safe delivery, such as DHL.

You will receive a tracking number via email once your order has been shipped. You can use this number to monitor the status of your delivery.

 

For international orders, please note the following:

- Customs and Import Duties: You may be responsible for additional customs or import duties, taxes, or fees, depending on your country’s regulations. These costs are not included in our shipping fees and are the buyer’s responsibility.

- Delivery Delays: International shipments may be subject to customs clearance delays. While we aim to deliver within the estimated timeframe, we cannot be responsible for delays caused by customs or local postal services.

 

Once your order is shipped, you will receive a shipping confirmation email containing your tracking information. You can track your order via the shipping carrier’s website using the provided tracking number.

 

If your artwork arrives damaged or is lost during transit, please contact us immediately at berdevimart@gmail.com with the following information:

- Order number

- Description and photos of the damaged item or details of the lost package

We will work with you to resolve the issue, including offering a replacement or refund if necessary. All damaged or lost item claims must be made within 2 days of delivery.

 

Please review our Return & Refund Policy for detailed information on returning artwork. Note that shipping fees are non-refundable unless the item was damaged or lost in transit.

 

It is the customer’s responsibility to provide a correct and complete shipping address. If a package is undeliverable due to an incorrect address, additional shipping fees may apply to resend the order.

 

If you have any questions or concerns about our Shipping Policy, please contact us at: berdevimart@gmail.com

We strive to provide a smooth and satisfying delivery experience for all customers.

Thank you for choosing Bertrand de Vismes - Art for your art purchases!